Major Service Outages Causing Disruptions
T-Mobile and other wireless carriers throughout the US were experiencing major issues on Monday afternoon.
“Our engineers are working to resolve a voice and data issue that has been affecting customers around the country,” Neville Ray, president of technology for T-Mobile, said in a tweet. “We’re sorry for the inconvenience and hope to have this fixed shortly.”
The service tracker Down Detector reported T-Mobile outages in New York, Florida, Texas, Georgia, California, and the Washington, DC, area. As of 3:09 p.m. ET on Monday, Down Detector had seen over 93,000 reports of T-Mobile outages and varying reports from the other carriers. Phone owners in the US also reported issues on social media Monday afternoon with their cell service, particularly T-Mobile.
While both Down Detector and customers on social media reported that AT&T and Verizon service was down, an AT&T spokesperson told Business Insider its network was “operating normally.” A Verizon spokesperson also told Business Insider the carrier was “operating at normal service levels” and said that, given that “another national carrier” was having issues, calls to and from that carrier might get an error message, resulting in reports of issues.
Here locally, there have been reports from consumers across the wireless spectrum of outages. It seems that while T-Mobile and Sprint, which recently merged, are handling the issue head on, other carriers are also being impacted.
There have also been reports of major internet and power outages across the country today.
A spokesperson for Verizon said “Downdetector is falsely reporting Verizon network issues” and that they are “aware that another carrier is having network issues.” However, Verizon customers across the country are also claiming to be hit by whatever this mess is.
There is no report as to when the problem will end up being resolved or what has led to the disruption.